Our client in Leatherhead is seeking a Senior Administrator to provide a consistently high standard of administration service to a portfolio of clients. The senior administrator will be a source of technical expertise for their client group and have detailed knowledge of their client schemes (and be well acquainted with “key” client contacts and behaviours).
Responsibilities
• To be responsible for the annual renewals and monthly processing of allocated clients ensuring SLAs are met and timetables adhered to
• To be accountable for the quality of work and deliverables for their clients
• To organise and support the administrators to ensure agreed client SLAs are met and timetables adhered to
• To project manage major client tasks
• Responsible for the creation and maintenance of all documentation for allocated clients
• To ensure any changes to standard procedures are implemented consistently across their client allocation
• To follow technical processes, procedures and controls including peer review and peer reviewing others work
• To maintain regular verbal communication with client contacts including attendance and contribution at client meetings
• To communicate and inform team manager of client status on a weekly basis and when a potential issue arises
• Identify additional revenue opportunities
• Assist in the training and coaching of administrators in their given roles to ensure they have a satisfactory induction into the unit
• Escalate poor performance to the principal administrator, in a timely manner.
Experience & Qualifications Financial Services Industry experience is desirable
Previous client facing experience including attending client meetings Previous experience of training and coaching individuals within a team
Previous experience of managing projects involving both internal and external stakeholders
Previous experience of creating and manipulating data in Excel / Access
Job Ref: 0837